This policy covers the main LGM website, lgmmedia.net, and information you provide to Lyons Gold Standard Multimedia LLC through inquiries and business relationships.
2. Information we receive
- Inquiries: your name, email address, message, selected service, and any optional phone number or company information you provide.
- Projects and orders: contact and billing details, project instructions, correspondence, and materials needed to provide creative services, publishing, products, or educational programs. These may include photographs, recordings, or documents you authorize us to use.
- Analytics information: Google Analytics receives information about page visits and activity, referral sources, browser and device characteristics, approximate location, and cookie-based identifiers. This helps us understand how visitors find and use our website.
- Technical records: our hosting services may record IP addresses, requested pages, timestamps, browser information, and errors. Contact form abuse protection may temporarily record a hashed IP identifier and submission times.
Please do not send passwords, payment card numbers, student records, or other sensitive information through the general contact form. When buying through a separate checkout service, payment information is handled under that provider’s privacy notice.
3. How we use information
We use information to respond to requests, prepare estimates, communicate about projects and orders, provide and support our services and products, maintain business records, prevent misuse, and meet legal obligations. We also use Analytics reports to measure website use, understand which content is useful, and improve the site.
Our work includes branding and design, photography and video, website development and support, publishing, and educational books, games, digital tools, and programs. Use of project materials, including any permission for portfolio or promotional use, is governed by the applicable project agreement or release.
5. Retention & security
We retain information as needed to handle inquiries, complete and support projects or orders, keep required business records, and resolve disputes. Retention depends on the type of information, the service involved, and legal obligations. Analytics data retention is governed by our Google Analytics account settings and Google’s applicable policies. Cookie expiration and Analytics data retention are separate.
We use reasonable safeguards to protect information. No internet transmission or storage system is completely secure. Contact us promptly if you believe information you sent to LGM has been compromised.
6. Children & educational services
The general business contact form is intended for adults, including parents, educators, and organizational representatives. Children should have a parent or guardian contact us on their behalf.
Educational products and youth programs may involve children. Where a program or digital platform collects children’s or student information, the applicable program notice, permissions, and school or parent arrangements must address that collection. This general website policy does not replace those requirements or authorize collection of student records through the contact form.
If you believe a child has provided personal information through this site without appropriate permission, email us so we can investigate and take appropriate action.
7. Your choices & other services
You can block or delete cookies through your browser settings. Blocking cookies may affect embedded shop, chat, or video features and does not necessarily stop all data collection. Deleting cookies alone does not prevent new cookies on a later visit.
To prevent the Google Analytics JavaScript from sharing visit activity with Google Analytics in a supported browser, you can install Google’s Analytics opt-out browser add-on. This tool applies to Analytics; it does not control other services or server logs.
You can browse without submitting an inquiry. To request access to, correction of, or deletion of information you provided to LGM, email info@lgmmedia.net. We may need to verify your identity and may retain records required by law or an ongoing transaction. We will handle requests in accordance with applicable law.
If you receive promotional messages from LGM, you can ask us to stop them. Necessary project or order communications may continue.
Retailers, payment services, chat providers, social networks, and video platforms linked from or embedded in this site have their own privacy practices. Embedded services may receive technical information and use cookies when their content loads or you interact with them. Separate LGM applications, including educational platforms, may provide additional notices for their features. Review the notice for the service you use.
8. Changes & contact
We may update this policy as our practices or services change. The revision date appears at the top of this page. We will provide additional notice or obtain permission when required by law.
For privacy questions or requests, contact Lyons Gold Standard Multimedia LLC using the details below.